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Privacy control

Delete your Investaplay account

Request permanent deletion of your account and personal data. Deactivation or freezing is not used as a substitute for deletion.

3 login methodsGoogle Sign-In, Sign in with Apple or Guest Login
Within 30 daysNormal deletion or anonymisation period after verification
No password neededNever send a password, OTP or complete payment details

Choose how to submit your request

You can delete from inside the app or submit a request from this page if the app is no longer installed or accessible.

Option 1: Delete inside the app
1

Open Investaplay and sign in to the account you want to delete.

2

Open Profile or Settings and select Account.

3

Select Delete Account, review the consequences and confirm.

Option 2: Request deletion by email
1

Complete the request form below.

2

Your email application will open with the request details.

3

Send the email from the address connected to Google or Apple, where possible. Guest users should provide their Guest/User ID.

What deletion covers

After account ownership is reasonably verified, Investaplay will delete or irreversibly anonymise data associated with the account, subject to the limited retention described below.

Deleted or anonymised

  • Account profile and authentication association
  • Google or Apple account identifier held by Investaplay
  • Guest/User ID and account linkage
  • Gameplay history, match and attempt records
  • Scores, rankings, XP and achievements
  • Game Coin balance and account ledger linkage
  • Competition Tickets and eligibility status
  • Referral association and support messages
  • Advertising and analytics data linked to the account, where reasonably possible

May be retained where required

  • Minimum purchase and transaction records required for tax, accounting, refunds or app-store reconciliation
  • Fraud, cheating, security and abuse-prevention records
  • Records needed for an active dispute, reward verification or legal claim
  • Information required by applicable law or a lawful authority
  • Temporary encrypted backups until the normal backup cycle completes
  • Aggregated or de-identified analytics that no longer identify you
Deletion is permanent. You will lose access to the account, gameplay progress, rankings, XP, unused Game Coins, Competition Tickets, achievements and account-linked benefits. These items cannot be transferred to another account or exchanged for cash.
Optional in-app purchases: deleting the account does not automatically cancel, reverse or refund a completed app-store purchase. Refund eligibility remains subject to applicable law and the relevant app-store policy.

Special instructions for each login method

Google Sign-In

Use the email address associated with the Investaplay account. Deleting Investaplay does not delete your Google Account.

Sign in with Apple

If you used Hide My Email, provide the private relay email shown for Investaplay in your Apple ID settings. Deleting Investaplay does not delete your Apple ID.

Guest Login

Provide the Guest ID or User ID displayed in the app. Without a verifiable identifier, we may be unable to locate the correct guest record.

No mobile number required

Investaplay does not require or collect a mobile number for account creation or login. Do not submit a phone number in your deletion request.

Prepare your deletion request

This static page does not store the information entered below. When you submit, your email application will open with a prepared message to privacy@investaplay.com.

Email directly

For security, Investaplay may ask for limited additional information to verify account ownership. We will never request your password or OTP.

Processing time and contact

We normally complete a valid and verified request within 30 days. We will contact you if additional time or information is permitted and reasonably required. Data retained for a lawful purpose will be isolated, access-restricted and deleted when that purpose ends.

Privacy requests: privacy@investaplay.com
Support: support@investaplay.com
Grievance Officer: Pooja Singh Tevatiya - grievance@investaplay.in

For further information, read the Investaplay Privacy Policy and Terms & Conditions.